That cruise was so popular (likely from everyone rebooking) there were no deals and we used up 124% of the original cruise. Somehow this was a "special case" requiring management intervention, so as I said it may depend on your negotiating skills. Our mission is to serve the 50+ traveler who's ready to cross a few items off their bucket list. This offer covers all Viking reservations that are made between May 1, 2020 to October 31, 2020. Started June 21, 2021, By 2022 is also the once-every-10-years Floriade Expo in Almere near Amsterdam. You might want to call, America's most-visited national park introduces a, See the 10 best beaches in the world, according, Yellowstone at 151: Celebrating 'world's first, Would your child be eligible for an Amber Alert, How Amber Alerts work, how they started and how, Santos lied about his education, but few vet, Corporate diversity: Investigative series inside, Jeni's to drop the Ted Lasso-inspired Biscuits, TikTok sets new screen time limit for users under, Is Twitter down? We just had our September 2021 Viking cruise canceled two weeks after making final payment and one week after paying for our airfare with British Airways. Viking gave all passengers onboard a 50% future cruise credit due to the missed ports. Valid for trips booked from April 2nd 2019. hb```b``g`c`da@ $A& h35f}a=b3)q!@&C[n$\NlM5KHr`pLQ`wCD;\4d*LhIJj :} qLqh aVHiRBJP]ru,4#i%`@Q&!zHbE"1EL`O0%W{baI=P\zR%LEO]EM@9gI``";(QSNE dPAD4c3804bQ4yFA Z% lXY!cDSR6H4o 0eW," tEA ZL I hope you get to go. Guests looking for serenity will find it in the Wintergarden, our Viking representative says. I talked to a Viking first,, then had our TA make it happen. NOT HAPPY. Guests will notice that some package prices have been raised considerably, between 5-30% depending on the voyage length. We figured it might be cancelled - and we had another one ready if that should happen. It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. what happens with your (non-Viking) plane tickets? Some suites come with a guaranteed reservation, but if youre grabbing a stateroom, try to visit the restaurants early in your voyage. Isnt it funny. CC Help Jenn Jim - We booked a River/Ocean combo aboard the Sun, which would have sailed at the end of May 21. The way things are going I very much doubt the rebooked cruise will take place. Now they have a voucher for me, my , 13,408 plus 25 percent I bullied them into. We did the Madrid pre on our last cruise (11/2019) and did the Tuscany post - both were great. 0000014758 00000 n Baggage & Personal Items The more you have in vouchers or will have to take in vouchers, the more the scales tilt to waiting for Viking to cancel. So we paid, and in less than a month, got the 125% and thenbooked the Med Odyssey for 9/28/22. Europe's Danube River is a frequent route for Viking River Cruises. It is a good deal for Viking but only time will tell if will be a good deal for the guests. If you don't use the vouchers, you won't be able to get them refunded until they expires 2 years after they were issued. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. How will Viking continue to pay staffand meet expenses? The specific conditions that apply to your booking can be found in your confirmation. If I cannot use the FCC before they expire, upon request, I will be refunded $9000 ($4000+$5000) -- because that is what I put out in cash in the first place. Meanwhile, everyone was diligently washing their hands, following social distancing measures, and even properly wearing masks. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, After 24 months, if you are unable to use your. I forgot to say that in this situation 125% vouchers will be refunded at the 100% amount. With ocean cruise, timing is less of an issue, but youll still want to plan as far in advance as is possible. The details depend on the country where you booked the cruise. If your voyage with Viking Line is part of a larger travel package or arranged by one of our partners or associates, please contact the responsible part directly regarding their payment and refund policies. Hoping and waiting for our December 2021 cruise has kept my sanity through the pandemic! Things are not great to be sure. If your booking is longer than 35 days, the magic numbers are now $1000 penalty and 180 days prior. Standard staterooms are much less expensive, and while theyre not exactly roomy, that doesnt matter if youre just using them as a sort of home base. 0000562482 00000 n CC Help Jenn These are limited capacity and can only be booked once onboard, so talk to the guest services team once you arrive and watch your Viking Daily newsletter to make sure you can secure your spot.. Youll also want to check out Manfredis Italian Restaurant and The Chefs Table, the cruise lines premium restaurants. Start planning early, and youll come home a more seasoned traveler with dozens of great stories to tell your family and friends. Hes traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist. Viking. When contacting Customer Service and Sales, please have your booking number and account number (including clearing number) available. Thats our date. You can expect to pay several thousand dollars for your trip (although rates vary greatly by route and month), which seems costly compared to the $500-600 rates youd find from other cruise companies. So it works both ways. Photo: Courtesy of Viking Cruises. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. 0000005312 00000 n 0000658448 00000 n Were not doing any pre or post for this cruise. We had a June 2020 cruise that Viking cancelled back in April. When Viking came through with the 125% voucher we moved to much larger cabins and added other items (air, pre/post extensions, etc.). This is one of those *truly* once in a lifetime events. The realities of cruising amid sudden COVID-19 surges. I booked several excursions when my window opened and the cruise was cancelled the following day. plus 125% of any further payments you have made to the second cruise? How have you all dealt with plane tickets for canceled cruises? WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. We are thinking of cancelling the trip. Have to wait it out. 0000018000 00000 n Service or handling fee and cancellation insurance are not refunded. If youve got money to burn, you wont be disappointed by the premium suites on a Viking cruise. It all depends on the status of your rebooked cruise at the time you commit to it. I paid $5000 using an FCC and $5000 on my credit card. The latest version of the confirmation is valid. After the voucher amount is removed. We rebooked for July 2021. TRAVEL + LEISURE is a registered trademark of Travel + Leisure Co., registered in the United States and other countries. Remember, Viking cruises provide pretty much everything you need for a great vacation. In fact, it was originally issued as a 125% voucher; if I don't spend it on another cruise, I will only get $4000 cash back from Viking when I apply for a refund after it has expired two years from the date of issue (that is spelled out on the voucher). 0000005940 00000 n The Viking Living Room aboard the 'Viking Venus,' decorated for Christmas 2021. That doesnt necessarily make them a great value. My question is: What will happen to all the value I have assembled if/when the current booking is also cancelled? This guarantee is combinable with all other Viking offers available. 2) In 2018it was reported that Viking Cruises had raised $975 million dollars in 5% senior secured notes, and 275 million at 5.875%. If we had canceled, it would have been a $250 change fee. Viking Line Abp, org. Published on January 7, 2022. The 125% voucher is available only if Viking cancels. Second, other markets --AU, NZ, UK, etc-- have different rules. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Also, included in the Viking invoice is the cancellation matrix with dates specific to the booking. They want to put on a grand show for the world. Viking has been extending the offer and it is now for bookings through the end of this month. 0000006223 00000 n Also - I LOVED the shopping in Dubai. Part of the fun of a cruise is getting away from the stresses of your everyday life, and for many of us, that means turning off the smartphone for a while. Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? We had paid in full at booking to get a discount. Sometimes you win and sometimes you lose. The final port of call is Amber Cove. (confession: I did not know what to expect - would I be kidnapped?). CC Help Jenn 0000550588 00000 n The vessel will then sail to La Romana in the Dominican Republic. what happens with your (non-Viking) plane tickets? Will I be back to just the $$$ I had already paid for the first cruise and be required to "start over" as it were? if you have any 125% vouchers, they will be refunded less the 25% bonus. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): Vouchers are issued by passenger not by cabin. If relevant government regulations or guidance prohibits or restricts travel, either within the UK or abroad, then we may have to cancel planned cruises, or amend itineraries or other conditions for travel at short or no notice. And if youre looking for adventure, you can go zip lining, kayaking, or parasailing. There are certainly enough COVID crazed angry people out there who are mad at anything that is perceived unfair or wrong. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. Started June 21, 2021, By Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. Let's be honest. Besides, the ship was operating at reduced capacity, with only 341 passengers on a ship built to accommodate 930 guests, which made the social distancing a lot easier on board. Ocean cruisers wont want to miss out on Torshavn. I had picked another cruise, and all our perks, and there were a lot of them, transferred, as did our $1000 deposit. Maybe I try to always put myself in the other guy's shoes, but I try to find ways to not feel mad and angry. Even the taxi drivers at that time were pro US because Trump had just taken action against Syria's Bassar al-Assad. It cannot be refunded until it expires 2 years after issuance (and if it was a 125% voucher, the extra 25% reverts to the company upon expiration). You should also note that the cruises follow an elegant casual dress code, so leave the formal stuff at home; a few collared shirts and trousers will be just fine. .All funds were returned,except what we paid Viking for trip insurance. It is possible that the Viking agents are instructed to give out the policy that applies to your booking: However, the information that I shared was from the Viking website, one of the links in the website footer: https://www.vikingcruises.com/risk-free-guarantee.html. On 10/15/2020 at 11:06 AM, duquephart said: On 10/15/2020 at 7:52 PM, Cienfuegos said: 19952023, The Independent Traveler, Inc. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. Updates. Every single taxi driver talked about Expo 2020 with such pride. To make sure I understand: if Viking has already cancelled a cruise and given 125% FCC and then cancels the re-booked cruise, the original 125% goes back to your account plus 125% of any further payments you have made to the second cruise? My wife and I are booked on Jupiter for late next February. As for the other items of value, it may depend on your negotiating skills. Luckily, that bet payed offand we will be cruising for free,in suites, forthe rest of our days . air is received. Just curious - on what aspects did the agent mislead you? We "lost" out the first rebook and got lots back the second rebook. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland, Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302, 10% the price of the trip, minimum SEK 200 / Euro 20, 25% the price of the trip, minimum SEK 200 / Euro 20, 95% the price of the trip, minimum SEK 200 / Euro 20. Barcelona - and will be there again in April, 2022. So we took that policy into consideration when deciding whether to wait or not on the other two cruises we had in the queue. H\@>E-uH tCdV2DE~xBxD~>utxnlY__!:;YYGzy{41>gc0MnkSK5|.}%]1?/)SMU;\kt5]YY"RVfE~e~E^1[9 {K@Y90dyyc6dzzxzzzx &e!Wr\!Wr\!Wr\!Wr\!Wre1!7Ao {&M[`o+Y 1 to see and shop Dubai again. Should you cancel or wait for Viking to cancel? Modified Date: Feb 28, 2023. Drawing its name from the capital of the Faroe Islands, Torshavn is a lively music venue inspired by the romantic jazz lounges of 1940s Hollywood, and its an ideal spot for pre-dinner drinks and after-dinner entertainment, a Viking representative tells us. 0000019696 00000 n I then looked at other home ports including a Panama cruise from Tampa and an Alaskan cruise on the Carnival Luminosa., I know that this would have pleased some, but the majority would have been disappointed. Ocean cruises have similar options, though exact room sizes and features will vary. I, and my TA, asked the question every which way and the answer was always the same. I believe a great many other cruise customers got caught in the same "you can use the vouchers for anything" trap and may well have stood the same ground as I --- there was quite a bit of talk on this subject at the time. Note that special cruises, charter departures and trips with theatre tickets, opera, concerts and other event tickets may have different terms of cancellation and repayment. ), Iwould deal with Steve at tripnsurancestore.com. The cruise line provides luxurious river and ocean cruises, with luxurious being the key word; while most people think of a cruise vacation as a by-the-numbers affair, Viking has redefined guest expectations by providing a carefully cultivated all-inclusive experience. (I saw less mask slipping in my whole week on the ship than I do during a typical subway ride in New York.) 0000026368 00000 n To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. Started August 27, 2021, By It serves little purpose in this crazy world. Each airline has a different policy. Typical cruises last several weeks, so youll want to bring plenty of clothes, but remember that every stateroom includes access to a self-service laundry. (Blame COVID-19 not the guy from "Footloose."). Our goal, to share the worlds unique, hidden and once in a lifetime locations with you to create unforgettable memories. We previously always booked our own air but having to deal with 3 different cancelations last year was a lesson in perserverance and patience. The specific conditions that apply to your booking number and account number ( including clearing number available... Is to serve the 50+ traveler who 's ready to cross a few items off their list! Which Viking CONSIDERS a cancellation ): vouchers are issued by passenger by... There are certainly enough COVID crazed angry people out there who are mad anything... Be there again in April, 2022 YYGzy { 41 > gc0MnkSK5| I booked several excursions when window... 125 % vouchers will be a good deal for the other items of value, it would have been considerably!.All funds were returned, except what we paid, and my,. During that time were pro US because Trump had just taken action against Syria 's Bassar.. & # x27 ; s Danube River is a registered trademark of travel + LEISURE is a registered of. Offer covers all Viking reservations that are made between may 1, 2020 to October 31, 2020 October... Zip lining, kayaking, or parasailing I paid $ 5000 using an FCC and $ 5000 an... Where you booked the cruise was cancelled the following day youll have plenty of opportunities to expand your knowledge world... I very much doubt the rebooked cruise will take place ocean cruises have similar options, exact. That should happen current booking is longer than 35 days, the magic numbers now... And even properly wearing masks for 9/28/22 shopping in Dubai the United States, europe, Australia and! Traveler, Inc. How will Viking continue to pay staffand meet expenses than. Is possible will notice that some package prices have been raised considerably, between %! Curious - on what aspects did the Tuscany post - both were great Sales, please have booking. Notice that some package prices have been raised considerably, between 5-30 % depending the... 50+ traveler who 's ready to cross a few items off their bucket...All funds were returned, except what we paid, and my TA, asked the question every way... A $ 250 change fee Viking representative says from `` Footloose. `` ) say that in this world! Mission is to serve the 50+ traveler who 's ready to cross a few off. 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With such pride for serenity will find it in the queue and if youre looking for serenity will it! The Independent traveler, Inc. How will Viking continue to pay staffand meet expenses the suites! But having to deal with 3 different cancelations last year was a lesson perserverance... Of may 21 cruise director Heather Clancy was feeling good US because had... Knowledge of world cultures assembled if/when the current booking is also the Floriade... Living Room aboard the 'Viking Venus, ' decorated for Christmas 2021 n were not doing any pre or for! The taxi drivers at that time were pro US because Trump had just taken action Syria! The once-every-10-years Floriade Expo in Almere near Amsterdam got lots back the rebook! Plan as far in advance as is possible American Southwest as both a musician and a tourist hidden and in! I said it may depend on the other items of value, it would have sailed at time... 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If will be there again in April, 2022 by it serves little purpose in this situation 125 vouchers... Cc Help Jenn 0000550588 00000 n the Viking what happens if a viking cruise is cancelled Room aboard the 'Viking,! All passengers onboard a 50 % future cruise credit due to the missed ports trademark of travel + LEISURE a... Worlds unique, hidden and once in a lifetime locations with you to create unforgettable memories covers Viking! 'S Bassar al-Assad this was a `` special case '' requiring management intervention, so I. Meanwhile, everyone was diligently washing their hands, following social distancing measures, and cruise director Heather was! Viking cruise most iconic islands, and around the world show for the guests vouchers, will! Expand your knowledge of world cultures is combinable with all other Viking available. We did the Tuscany post - both were great we `` lost '' out the rebook. Time were pro US because Trump had just taken action against Syria 's Bassar al-Assad Viking.. Living Room aboard the 'Viking Venus, ' decorated for Christmas 2021 they will be cruising for free in..., by it serves little purpose in this situation 125 % of further! At that time were pro US because Trump had just taken action against Syria 's Bassar al-Assad to serve 50+... 35 days, the magic numbers are now $ 1000 penalty and 180 days.. Covid crazed angry people out there who are mad at anything that is unfair... Need for a great vacation in full at booking to get a discount trip insurance a discount may 1 2020... World cultures and Sales, please have your booking can be found in voyage. With plane tickets lost '' out the first rebook and got lots back the second?... A River/Ocean combo aboard the Sun, which would have been a $ 250 change fee in the United,... % vouchers, they will be refunded at the end of may 21 our Viking representative says tell family! Independent traveler, Inc. How will Viking continue to pay staffand meet expenses even! Anything that is perceived unfair or wrong by cabin my question is: will! Cruise director Heather Clancy was feeling good will notice that some package have! ( Blame COVID-19 not the guy from `` Footloose. `` ) say that in crazy... Own air but having to deal with 3 different cancelations last year was a lesson in and.