They had some festivities at both ends. I hate air nozzles. Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. Otherwise, this seemed like a very nice flight and a good concept. As I was making my way through my cocktail and popcorn, the FA came back to begin setting my table for lunch. When I flew WS J between YYZ and YYC it took an hour and a half to serve breakfast which was on a tray. I imagine airlines have done surveys and found they arent worth the extra expense. I once forfeited the business class meal and slept the entire time. But as I dug into the selection, I wasn't impressed. Your preoccupation with air nozzles hurts the value of your reviews. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. To finish off the meal I decided to order an ice wine, simply since thats not often something you see offered on a flight. And since WestJet does not operate these planes from Toronto, I'll wait until they do. I dont really get why they wouldnt select that as a feature on a brand new 787. The one downside to the cabin being so intimate is that theres a single bathroom for the 16 business class passengers, which is also shared with the cockpit. The 787-9 is brand new for them, and prior to that they never offered a business class product. Canada, Flights, UK January 2, 2020. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. . I know, I'm showing my age but customer service is, I believe ageless and always welcomed by those who are discerning enough to appreciate it. See Larger Map - Get Directions. Happy to read your insights and see your good phots - I have been waiting for your Westjet review for a while (as I am sort of from Calgary where Westjet is based); Thank you for the insights - HAPPY to see the Westjet attention to showcasing local Canadiana such as the Maple leaf livery and Canadian cuisine; did Westjet showcase Canadian wines? After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. @ Anthony -- See this post for all of their current route plans: It didn't wow me, but I still enjoyed it, and it was one of the better-cooked beef dishes I've had on a plane. Much nicer finishes than AA's same seats. Carts and Trays also help speed things up, but certainly a perception difference there. My hat is off to them! Pushing back Calgary Airport At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. You should tally up how many business products you've actually tried! Creepy nonsense. Plus Ups are excluded. NICE! 2) Are these flights bookable with Delta SkyMiles? They're planning on launching a custom built lounge next year though. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. A WestJet agent at the airport check-in counter explained that virtually everyone onboard had purchased a pre-select seating (totally false when I spoke with other passengers); hence there were no seats available for me to select when I checked-in online. WestJets 787s also have Wi-Fi, with pricing based on how long you use it for, rather than data usage. WestJet business class pre-departure drink At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. Flight interruptions and passenger rights, Private pods with lie-flat seats and direct aisle access, Custom-designed pillows and blankets availableon transatlantic flights and on demand on domestic flights, We are the only airline in Canada with fully extendable privacy screens, Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches, Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train from where I live. A copy of the inflight menu can be viewed in the above tab. It turns out that they were transitioning to being . Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. That's exactly the case with the Amex Platinum card. My appetizer was served 3hr after takeoff After that, I asked about which lounge I'd be allowed to visit. I had assigned myself seat 4A, the window seat on the left side in the last row. I wish WS luck, but I won't be patronizing them. As far as redeeming SkyMiles goes, I haven't been able to figure out a way to do so. The top of this bin doubled as an armrest and could be lowered to add a little extra width to the bed. Precisely the same reason that some people go out of their way to fly SQ. I immediately knew that I wanted the poutine. View the current offers here. Just to give you a sense of the timeline: For the record, this wasnt a case of asking to be served the meal two hours into the flight. For the main I had the Alberta beef short rib, since it was the signature Canadian dish, and it didnt disappoint. WestJet Baggage Excess Fees. Incidentally, you ordered exactly what I would have ordered had I been on that flight. Seat 4K. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. Furthermore, the service couldnt have been friendlier and more well intentioned. Please view our advertising policy page for additional details about our partners. Cant stand AC but like they are *A. Learn more. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. Must keep an eye out for new 787s. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. I was tired and the cabin crew was very quiet, even the way they walked. Excellent. It is easily possible for 2 crew to manage 16 J pax. The service was slow. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Again, it was excellent. Sure enough, it was just a three-minute walk from the hotel lobby to the terminal, where I immediately spotted WestJet's signage. So kudos for that, but work out the issues, please! What makes you think you are in the majority in thinking they matter? I frequently fly JFK-FRA which is a relatively short flight and SQ is much quicker than LH from a service perspectiveplus the food is a million times better. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. Pauls Trip Report had the same exact issue you did and said it took 5 hours to complete the meal service on his flight. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. For dessert there was a spectacular sour cherry pie. Actual meals available at the PP lounge vs. reheated flatbreads and cold pasta in the AC lounge! The PAX to FA ratio of your flight was 8:1 (assuming all seats were full); for comparison sake if we pick a Delta A350 for example which has 32 seats in Biz and typically has four FAs working the cabin and one in the galley we get a better ratio of 6.4:1 and it's also more efficient with less running back and forth and the ability to focus on the tasks at hand. I mean WS only have one lounge, the Chinook which they recently took over at YYC. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. Thats good to note, since im flying the YYC-CDG inaugural. I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. WestJet, your business class is so close to being one of the best transatlantic business class products out there. Most helpful comments ( as chosen by the OMAAT community ). Westjet Booking Reservations sales number 850 (828)8003. I have occasionally used miles for business class, but I am no longer loyal to any airline. Admittedly the food was a bit heavier than Id ideally like, but I at least liked that they had a lot of local dishes. In the beginning, there were major teething problems such as extraordinarily long meal service times. For the main course, I could have red-wine-braised beef cheek with potatoes, shallots, carrots and green beans; Chinese-style chu hou chicken with mixed vegetables, garlic-and-ginger sauce and udon noodles; or wild mushroom ragout with rice, with broccolini and sauted red onion and shimeji mushrooms. Thousands of dollars oneway to Gatwick? 4hrs30 before the lights went out! The high annual fee is only worth it if youre taking full advantage of the cards benefits. If youre hot, remove a layer. We started our taxi to the runway at 7:30PM. (KUL-OOL), It goes back to the training, which will have been to tell the FA's "these people have paid a lot of money to be there, don't rush them, let them enjoy the experience". But based on this, bagged myself a return London Toronto. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Review: EgyptAir Lounge Cairo Airport (CAI), Another Year On The Executive Platinum Hamster Wheel. WestJet Boeing 787 9 Dreamliner C GUDH Aircraft Fleet on new livery colors Spirit of Canada Photos Boeing 787-9 Dreamliner WestJet Aircraft Fleet Data and Registration Number The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. their business class options include: first class, business class, and economy class. Sometimes it's worth a large investment to reap the benefits of a great credit card. WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. Back in the day, Lufthansa was, for you, The Best Airline In The World. WestJet. Like, so slow that I wondered if the pace of service was the premise of WestJets latest April Fools video. Miles? The real professionalism is making it appear you are not rushing! While the finishes are customized, otherwise this is a pretty standard B/E Aerospace Super Diamond seat, so theres not much variability there between airlines. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. I decided to have WestJets signature cocktail, which consisted of green tea, cranberry juice, and vodka. Your feedback is important in helping us keep our community safe. It sounds like Im about to give this flight a 10/10 rating, eh? Neither is this North American Airlines sleazy PR as suggested previously. Ideally the meal service on a transatlantic flight would be finished by this point, but the crew was taking their time with each passenger, and there was definitely a learning curve. Hope WJ gets in with an alliance. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). Its known as the Galley Witch because a good FA keeps the other FAs out of the kitchen like a Gordon Ramsay dressing down on Hell's Kitchen. Like, just less than half the flight. Westjet isn't comparable to SQ, QR Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. Depart: 7:20PM ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. WestJet is a Canadian low-cost carrier. WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. The only challenge is the pace of service, but I trust that over time that will work itself out. My advice is travel with layers. WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. This is a warm touch and does, as you say, make air travel less grey and more personable. With models. At the conclusion of the meal I reclined my seat into bed mode. Given that WestJet is going up against Air Canada, I was curious to see if theyd go for a more low cost carrier service model in business class, or if theyd try to match Air Canada. first class offers the most comfort and amenities, while economy class offers the least. WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. Underneath the seat and to the left was a small exposed storage compartment. Being a flight attendant - and one that works for Westjet's main competitor - it just isnt fair to assess how long a service took a few DAYS into a delivering an entirely new product. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). Part of the customer experience and inflight catering team of westjet is from QR. When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Rigatoni pomodoro with herb ricotta. Hopefully over time the speed will improve significantly. Is this your first time in a pod seat? With private pods offering lie-flat seats, luxurious blankets and pillows, Canadian-sourced amenity items (like nourishing skincare products) and delicious fare, youll arrive feeling rested, recharged and ready to take on any European adventure business or leisure. It's very inconsiderate to generalize others thinking with yours. Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. Only a fool would imagine that what we Obviously you are paid to be there, and paid to be nice to me. Not much variety there. The meals available are: Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. I give up. You can't get a business class seat in their new Dreamliner without paying the cash fare. Photos of the plane also show that Premium Economy . Lots of service and no real opportunity to use the seat. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. @Mark. No service or not much and you can enjoy the lying down and sleeping. Fabulous review - I loved the WestJet business class salt & pepper shaker as well as all the Canadiana displayed within the menus including the quintessential Canadian cocktail of the 'Bloody Caesar' that was created in WestJet's hub of Calgary. One can "get US credit cards" to accelerate this process. Duration: 8hr30min The food does look very good. Excellence El Carmen is also home to a world-class Spa, state-of-the-art fitness center and an exceptional range of activities and services. Next to that were the two enclosed compartments. Another impressive feat: WestJet offered its business-class customers exclusively a dine-on-demand concept, meaning that you could pick anything you wanted to eat on the menu at any time. Second bag: $50.00 CAD / $59.00 USD. I've seen WestJet aircraft sitting next to the Delta gates at LaGuardia Airport for three years now, ever since I moved to New York. This year, though, that's changed in a big way. It is rare these days to see them on newer aircraft. I also loved that they had a focus on Canadian dishes. Thanks. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. This consisted of a total of 28 seats, in a 2-3-2 configuration. This site does not include all credit card companies or all available credit card offers. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. its extra complicated. Update: Some offers mentioned below are no longer available. Well, there was one huge problem with the flight. Overnight, you want the sleep time. Guess what? Genuine puke material. Great product. My dessert was served 3hr40min after takeoff. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. More seats. I asked for another signature cocktail. What the heck! Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. It's tough to achieve. I had landed at Gatwick Airport (LGW) very late the night before my flight, thanks to a delayed EasyJet flight from Bodrum, Turkey. WestJet's business class bedding is great as well, with a plush pillow and a very comfortable blanket. 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