that is our money! Like many other AirAsia X customers, we are on the same boat. +[protected]. GetHuman8130376 AirAsia Jan 28, 2023. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. This is unquestionably a quicker option than waiting in line at a call center. Thus our first payment of rs.13,157/- is due for refund. Hi Iyanna! A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. How long before you will get the full refund? January **, ****. Dont fly them. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Thank you. Share your photos and videos with others to prove the truth of your words. They promised they Was your issue resolved? Desired outcome: Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. it is still on process sa my cases ko. I was travelling to Malaysia with a sick Malaysian friend. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. For advertisements, contact me at [emailprotected]. The refund payment will be credited to the original payment method. [protected]. Need. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Hi, were you able to get your refund? Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! My flight was cancel also. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Wala kasing makausap na totoong tao laging si AVA haha. How can u rrefuse me refund shameless dirty pigs. Refund needed. Your email address will not be published. 1. immigration departments, tourism boards, airlines, hotels, brands). We travelled under fresh tickets after full payment. A chat box will appear. He has been a Board member of AirAsia X since 2012. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. They have not refunded my 2020 cancelled flight. My Cases Articles Booking Cancellation & Refund AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Sounds easy,in reality bullshit,try getting your money. My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, Hi Will, like you, Im still waiting for my refund. Case id [protected] - want to cancel and take refund of my booking d552m. I am willing to be place anywhere. Departure scheduled 27th March, 2020. Landed around 2.30 pm Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. I also log in Air asia account to see status refund update. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. 3. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Under investigation Despite of my flight delay, very sad to inform you that my luggage has been broken. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. We . He is a Chartered Accountant and was an investment banker. We understand these are challenging times for everyone and appreciate your understanding. You rebook your flight wihout additional charges. AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Desired outcome: If you could help me. I need to know ASAP. Hope you can help me with my problem thank you false Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. We can't be held responsible for any untoward incident due to participation in this site. My trip was cancelled and I requested a refund in June 2020. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . Unlike other airlines, even mga big international airlines. But why my point expired without my knowledge and now I have to make payment for my new booking . After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Ignore it. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Ayaw lang nila mag refund and its the WORST airline. They closed all my cases submited towards D553WQ. Desired outcome: I need your help to process refund ASAP to a duplicate booking caused by your online app. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Desired outcome: Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. There is no way to get in touch with them to get refund. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. Not resolved. 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